Read this interesting account of an IT customer service worker

Linda Ikeji

Those guys on the other end who you summon up like genies to deal with your computer problems are human beings who have feelings just like you. One such worker has detailed his frustration and amusement at the issues his work throws up. Read what he said below.. "I am the frontline of computer frustration. I mainly deal with home computer problems for a very well-known brand, and the majority of calls come down to customer error, rather than anything wrong with the machine. The problem is, people are already furious, so they tend not to listen. Men tend to get very pompous — they’l... more »